Wraparound services refers to the intensive, individualized, and collaborative support that residents of 22 North are offered. Research indicates better outcomes for clients when these services are utilized voluntarily, and legally we cannot require residents engage with these services. This includes each resident working with a case manager to create a custom-designed plan focused on positive outcomes and based on a that individual’s personal goals and needs; residential counselors on-site 24/7; and community engagement programs that help residents connect with services, partners, and their neighbors.
This intensive style of case management includes intentionally building trust with clients through consistent interactions and using other tools. Once a resident and case manager have a relationship, case managers work with clients on the next steps. While this can include big steps like looking for treatment or finding alternative housing, case managers also help residents with things like:
- Finding and making an appointment with a primary care physician
- Learning how to grocery shop and prepare their own food
- How to “keep house” and keep their apartment clean and tidy
- Learning how to make and manage a budget
Wraparound services does not mean Opportunity Council offers each kind of service an individual may be interested in seeking. While Opportunity Council does offer many services like employment support and financial wellness education, when a client needs programs or services outside of our scope we make referrals and help them connect to other specialists in those areas.