Tips for Calling 211

Teya Heidenreich2025-04-28T13:24:13-07:00

What 211 is:

A free, confidential, and 24/7 service: 211 connects people to community resources and services.
A lifeline for basic needs: It can help with identifying housing, food, healthcare, utilities, etc.
A gateway to local expertise: 211 specialists are trained to assess your needs and provide referrals to relevant agencies.

How to make the most of your call:

Dial 211: From anywhere in Washington State, dial 211 to reach a trained
Be Prepared to Answer Questions: The specialist will ask some questions to understand your needs and the best resources to connect you
Be detailed in your answers regarding your

Instead of saying I need help with rent, answer with I owe $1000 back rent and received written notice from my landlord.

Instead of saying I need help with housing, answer I have been couch surfing since I lost my job.

Follow Up: Once you receive referrals, reach out to the agencies or organizations provided by the 211 specialist.

Be prepared to leave messages. i.e. speak clearly and slowly and make sure your voicemail is available to receive messages.

Keep a log of what agencies/ organizations you call (date and time) and any follow up.

Support is often limited and selective in support Be prepared to use multiple referrals if possible.

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