There are two ways to locate resources using the 211info website: the Search bar and Guided Search. This document will guide you through the steps to find the resources and information you are looking for.

If you need assistance or a page or link is not working correctly, please dial 2-1-1 (toll free: 866-698-6155). Language interpreters are available to support you.

Locating Resources Using the Search Bar

  1. Visit 211info.org and click inside the search bar on the homepage. This field is located under “How Can we Help You?”
  • You can choose to search by service type or by provider name.
  • Beneath the search bar, a list of suggested search options will appear.
  • Select the service or program you are looking for.

Search by Service Type

The service type is a specific word or phrase that will populate in the dropdown menu. You will need to type an entire word to see the list of service terms that include that word.

211info.org search for the word 'food'.

Search by Provider Name

Under the search bar, there is also a link that reads: Search by Provider Name. Click this, if you would like to find a specific organization or agency providing a service.

211info.org Search by Provider Name.
211info.org search for "Oregon Food Bank."

2. Once you have selected the desired service or program, you can filter the results by location.

  • Type in your zip code or city and search radius to filter the results.
  • Click “Search.”
211info.org search for "Food Pantries" using location filter.

3. Beneath the location search bar, a list of matching service providers will appear.

211info.org result for an Oregon location search of Food Pantries.

Locating Resources Using the Guided Search

  1. Visit 211info.org and scroll down to the “Guided Search” on the homepage. Here you will find popular service categories such as “Housing and Shelter,” “Utility Assistance,” “Food,” etc.
  • Click on the service category that best suits your needs.
211info.org guided search function with circular clipart icons labeled with services like "Child Care & Parenting" and "Food."

2. You will be redirected to a page with additional options that will allow you to further refine your search.

  • Click the plus sign next to one of the categories to see more specific search
  • Select one of the options to see the available
211info.org Food info page.
  1. You will be given the option to filter results by location. If you do not wish to filter results by location, select “Search All Areas.”
211.org option to add a location to search or search all areas.

4. Beneath the location search bar, a list of matching service providers will appear.

211.org results of adding location to a selected resource.

If you have completed a search and would like to find a different type of service or provider, click “New Search” under the Search bar on the results page.

211info.org option to create a new search after another search.

If you have other questions or need more support, please dial 2-1-1 (toll free: 866-698-6155). Language interpreters are available.